NetSuite SuitePayments for Secure Card Processing

NetSuite SuitePayments, a powerful feature of the NetSuite Cloud ERP system, simplifies credit card processing across diverse sales channels, including e-commerce, in-store, and mobile transactions. By integrating payment processing into a single, cloud-based platform, SuitePayments reduces costs, consolidates technologies, and enhances the customer experience. This article explores the key features, benefits, and supported payment platforms of SuitePayments, proving why it’s a game-changer for businesses.

SuitePayments enables businesses to process credit card transactions directly within NetSuite’s ERP system, seamlessly integrating with sales orders, inventory, and accounting. Whether managing global e-commerce, back-end operations, or point-of-sale (POS) transactions, SuitePayments provides a unified interface for accepting payments online, via mobile, or in-store. This eliminates the need for separate payment processing software, streamlining operations, and improving efficiency.

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To use SuitePayments, businesses must partner with one of NetSuite’s fully integrated credit card processing providers:

• Cybersource

• Merchant e-Solutions

• WorldPay

These partnerships ensure secure, real-time transaction settlement and automatic updates to accounting and inventory record.

Key Features of SuitePayments

SuitePayments offers a robust set of tools designed to enhance payment processing, security, and fraud management. Below are its standout features:

Secure Credit Card Storage

SuitePayments stores customer credit card details in NetSuite’s PCI-compliant, fully encrypted systems. Role-based authorization ensures security by limiting access. For example, order fulfillment staff can only view the last four digits of a card, while only accounting managers can issue refunds.

Enhanced e-Commerce Payment Management

SuitePayments isolates orders with payment issues for resolution on a dedicated “Manage Payment Holds” page. It supports Address Verification Service (AVS) and Card Security Code (CSC) to reduce fraud. Additional payer authentication (e.g., Verified by Visa, MasterCard SecureCode, or 3D Secure) is fully integrated for enhanced verification.

Advanced Fraud Management

SuitePayments uses sophisticated screening to assess orders for potential fraud, allowing businesses to process transactions quickly without compromising security. Companies can customize fraud detection rules to suit their needs, ensuring flexibility and efficiency.

Point-of-Sale (POS) Integration

For in-store transactions, SuitePayments supports a POS add-in for card-swipe convenience. Local terminals sync automatically with NetSuite’s master records, creating a unified system for managing sales across channels.

PCI DSS Compliance

NetSuite is a registered PCI-compliant service provider, audited regularly for security, vulnerability, and access controls (see Visa’s Global Registry of Service Providers). This ensures businesses can confidently process payments without investing in costly compliance upgrades.

Payment Platforms Supported by SuitePayments

SuitePayments supports a wide range of payment methods and currencies, including:

• Credit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club, Maestro

• Digital Wallets: PayPal Express Checkout, Google Checkout

• Multiple Currencies: Enabling global transactions

These platforms require enablement through supported merchant providers.

Key Benefits of SuitePayments

SuitePayments delivers significant advantages for businesses looking to streamline payment processing and improve cash flow:

Single application for complete card processing requirements

As a fully integrated component of NetSuite’s ERP system, SuitePayments eliminates the need for additional software or equipment. It consolidates payments from e-commerce, subscriptions, and one-time invoices, providing real-time updates to accounts, inventory, and customer records.

Improved cash flow with credit card acceptance

SuitePayments simplifies credit card acceptance within NetSuite’s order management system, reducing the time between order fulfillment and payment. Businesses can offer customers flexible payment options without establishing net terms, accelerating cash flow and minimizing delays.

SuitePayments automates the entire payment process within NetSuite:

1. Customer Record Creation: Credit card details are securely captured during online checkout or offline for recurring payments.

2. Authorization and Charging: Upon sales order creation, SuitePayments requests card authorization. Once the order is fulfilled, the card is charged, and funds are settled to the business’s bank account.

3. Real-Time Updates: Account and inventory records are updated instantly, ensuring accurate financial and operational data.

4. Order Management: Only orders with successful charges proceed to fulfillment, reducing errors and delays.

SuitePayments is more than a payment terminal—it’s an integrated extension of NetSuite’s business management suite. By consolidating payment processing, order management, and fraud prevention into a single platform, SuitePayments empowers businesses to operate efficiently, reduce costs, and deliver a seamless customer experience.

Ready to transform your payment processing with NetSuite SuitePayments? Schedule a demo call with us today!

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