While people and businesses across the globe tread the uncertain waters of the COVID-19 pandemic, how do you ensure the continuity of services, and that your business functions remain up and running amidst uncertainty? You may be facing a situation where you are short-staffed; or your employees might now be working from home. To tide you through these challenging times, we have 10 tips across 4 major verticals for keeping your NetSuite account running smoothly.
Ecommerce
- Review website tracking and analytics regularly to know what’s working and what isn’t and to gain insights around trends
- Review performance of web pages such as page load time, requests per second, bounce rate, error rate and overall weight
- Check for broken links on pages for a seamless customer experience
Customization
- Ensure the Application Performance Management bundle is installed to effectively monitor performance of records, searches, user event scripts, workflows, RESTlets, scheduled scripts and Suitelets
- Appropriate logging levels for scripts by setting log level to ‘error’
- Use the Script Queue Manager to ensure that important scheduled scripts execute on the most available queues, as well as for splitting the script load across multiple queues
Account administration
- Since admins have full visibility into all areas of a NetSuite account, and complete access to the Setup Manager where system features and billing information are available, limit admin-access to only 1-2 persons and create new roles with elevated permissions, if needed
Integration
- Create dashboards for a unified view of integration-related data, especially where multiple systems are involved
- Monitor error notifications regularly
- Check acknowledgements for confirmation that EDI connections are working correctly
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